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Green Bay, Wisconsin

Taulant Matraku

I build production AI systems and the products that run on them.

Lead AI Engineer at AnSer, a call-center company.

Scroll to begin at 2023 ↓

Chapter I  ·  December 2023  ·  AI intern, working solo

Can a language model judge how well a call‑center agent handled a call?

The MVP

I built it on my own.

Record the call. Transcribe it. Diarize it, so every line has a speaker. Evaluate it with an LLM.

Fully automated QA.

  1. Record01
  2. Transcribe02
  3. Diarize03
  4. Evaluate04

Record. An 8-NIC capture server decodes Adtran UDP/SIP streams and G.711/G.729 audio into stereo WAV.

Transcribe. Speech recognition runs on NVIDIA NeMo.

Diarize. NeMo and pyannote.audio split the call into agent and caller.

Evaluate. An LLM reads the diarized transcript and evaluates how the agent handled the call.

3,500,000+Calls processed

Chapter II  ·  May 2024 – January 2025

AI InternAI Engineer

The only AI engineer at AnSer.

In production

400,000+calls processed
1,000,000+evaluations
30+evaluation methods, built on open-source LLMs

Built alongside

A dashboard and a router.

A Next.js dashboard that gives supervisors and agents visibility into calls.

An emergency-call routing system built with Twilio, Python and Azure PostgreSQL. It generates revenue.

May 2024

B.S. Computer Science.

University of Wisconsin–Green Bay.

Chapter III  ·  January 2025 – now

AI EngineerLead AI Engineer

No longer the only AI engineer. The team is growing.

I own the AI stack at AnSer, architect the infrastructure for every new product and lead cross-functional teams.

September 2025  ·  My own product

Season Approved

A personal color analysis app that helps people shop their season.

Visit Season Approved (opens in a new tab)

What it does

It scores retailer products against each user’s seasonal palette.

Where it runs

Native iOS in SwiftUI. Native Android in Kotlin/Compose. And the web.

Inside it

Hue, an in-app AI stylist.

Visit Season Approved (opens in a new tab)

Chapter IV  ·  2026

1,300+people signed up for Season Approved

How I work now

Scoped tasks. Parallel sessions.

I split a project into scoped tasks and run several AI coding sessions in parallel.

Every change passes CI, tests and code review before it merges.

Contact

Write to me.

matratau000@gmail.com

Taulant Matraku  ·  Green Bay, Wisconsin